Privacy Policy

1. Information We Collect

We designed Flatview to respect your privacy. Our extension does not collect sensitive personal information such as your name, email, address, or payment details.

Specifically:

• Property listing content – The extension processes text, images, and metadata from real estate listings that you visit.
• Optional user preferences – If you create an account on our portal, you may choose to provide details such as number of children, preferred property features, or search preferences to improve AI summaries.

We do not collect:

• Personally identifiable information (PII) such as your government ID, email address, or phone number (unless voluntarily provided in the user portal).
• Financial or payment data.
• Personal communications, authentication data, or keystrokes.
• Full browsing history.

2. How We Use Information

The information we process is used solely to:

• Generate AI-powered property summaries and insights.
• Personalize recommendations if you have created an account.
• Improve the accuracy and relevance of our service.

3. Data Sharing and Third Parties

We do not sell or rent your data.

Flatview may use trusted third-party services, including but not limited to:

• AI providers (e.g., OpenAI, Anthropic) – to generate summaries of listing content.
• Infrastructure providers (e.g., Cloudflare) – to securely host and deliver our services.

These services process data only to the extent necessary to deliver Flatview’s features.

4. Data Retention

• Property listing content processed by the extension is not permanently stored.
• User profile information (if you create an account) is stored securely and can be deleted by you at any time.

5. Security

We take security seriously.

• All communication between your browser, Flatview servers, and third-party APIs is encrypted using HTTPS.
• We implement safeguards to prevent unauthorized access, alteration, or misuse of your data.

6. Your Choices

• Use without account: You can use the Chrome Extension without signing up. No personal information is collected.
• Optional personalization: If you sign in, you may provide preferences to improve AI summaries. You may edit or delete this information at any time.
• Uninstall: You can remove the Chrome Extension at any time, which will stop all processing.

7. Children’s Privacy

Flatview is not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at https://flatview.com.au/privacy/ with a revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• 📧 [email protected]